Refund policy

Return & Refund Policy

We want you to be happy with your purchase. If something isn't right, we're here to help.

Eligibility

Due to the nature of our products, we accept return and refund requests only in the following cases: the item arrived damaged, you received the wrong item, or your order has not been delivered within 14 days of the shipping confirmation date. Please contact us within 7 days of delivery for damaged or incorrect items, including a photo of the issue.

Non-Refundable Cases

Refund requests due to carrier delays within the first 14 days of the shipping confirmation are not eligible, as our standard delivery window accounts for potential delays caused by weather, high carrier volume, customs, or other factors beyond our control. By placing an order, you acknowledge and accept these delivery timeframes as outlined in our Shipping Policy.