Cancellation policy

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries of your selected PetFriendlyCo products based on the duration and frequency you choose at checkout. Your payment details will be stored securely, and you'll be charged for each delivery unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew, you can cancel before the renewal date.

Subscription Cancellation Policy: You may cancel your subscription at any time — no minimum commitment required. Simply manage or cancel your subscription through the link provided in your order confirmation emails. See our returns policy for more details on returns and refunds.

Pre-Orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you cannot cancel, but you may request a full or partial refund. See our returns policy for more details.

Try Before You Buy

When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order. You will have a set period to decide if you want to keep the item. If the item has not been returned within that period, your payment method will be charged for the full amount.